Frequently Asked Questions
Everything you need to know about your Valfré order.
When will my order ship?
Most orders are processed and shipped within 2-4 business days. During high-volume periods or collection launches, please allow up to 7 business days for processing.
What is your return policy?
We accept returns on unworn and unwashed items with original tags attached within 30 days of delivery. Please note that sale items and intimate apparel are final sale.
Do you ship internationally?
Yes, we ship to most countries worldwide! International shipping rates and delivery times are calculated at checkout based on your specific location.
How do I care for my Valfré apparel?
To keep your pieces looking their best, we recommend washing in cold water on a gentle cycle and hanging to dry. Always check the specific care label on each garment for detailed instructions.
Can I change or cancel my order after it's placed?
Because we aim to process orders as quickly as possible, we can only make changes or cancellations within 1 hour of the order being placed. Please contact [email protected] immediately for assistance.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Afterpay.